Start with the guest.
Keep booking and guest details in the same operation. Give the front desk context before the guest reaches the counter.
KEEP THE WHOLE STAY TOGETHER
More than a room number.A stay to take care of.
A booking becomes an arrival, a room to prepare and a guest to look after. Keep those details with the stay, from the front desk to the final bill.
Built around the people doing the work.
THE WORK, MADE VISIBLE
Room 204, beyond the key.
Sample guest · two-night stay
Know who you are welcoming
Room 204
Expected arrival- Guest
- Chinedu Okafor
- Booking
- Two nights
- Front desk check
- Confirm room readiness
A booking gives the front desk a starting point. Readiness still needs the room’s current information.
Illustrative scenario · explore each step above
ONE CONNECTED PLATFORM
- Bookings & guests
- Room readiness
- Guest folios
A CLOSER LOOK
From “welcome”
to “see you again”.
Make room readiness a team effort.
Housekeeping and maintenance belong in the picture. A room number is only useful when the team knows what needs attention.
Keep the bill with the stay.
Bring the guest’s folio into the conversation. Review recorded charges and payments with the stay’s context close by.
GOOD QUESTIONS
Before you
take the next step.
A few practical details. If your setup is different, let’s talk it through.
Ask the teamAre bookings, rooms and guest records separate tools?
They are part of the same Innbase platform, alongside housekeeping, maintenance and guest folios. The aim is to keep the stay’s context together.
Can guests place requests from their phones?
Guest Companion provides the guest-facing experience. It has its own page, and the pricing page explains which plans include it.
Can we connect our booking channels?
Bring your booking channels and any connection requirements to the demo. We’ll confirm what is supported and what your setup needs before you decide.