01
Receive it together.
Keep supported guest conversations in one place instead of making the front desk jump between separate threads and tools.
INTEGRATED MESSAGING
Every guest message.
Taken care of.
Guest Companion, WhatsApp and SMS. One place for your team to reply, keep the guest in view, and turn a request into work.
The guest, the conversation, and the next step. Together.
Chinedu OkaforRoom 204 · In house
Front DeskChoose a channel to explore an example.
ONE COMMUNICATIONS WORKSPACE
- SMS
- Guest Companion
FROM MESSAGE TO MOMENT
Messaging handles the conversation.
Tasks handle the work.
A guest asking for towels is a conversation first. The moment someone needs to do something, turn it into work without making your team rebuild the context.
02
Give it an owner.
Assign the conversation to a person or team so the next reply has a clear home and open threads do not depend on memory.
03
Turn the request into work.
Create a task from the conversation or a specific message, carrying the source context into the operational follow-through.
THE CONVERSATION HAS CONTEXT
Not just a phone number.
The guest behind it.
Keep the conversation beside the information your team needs to respond well: the guest, room or booking context, useful tags, notes and the current owner of the thread.
- Room and stay context close to the thread
- Clear conversation status and assignment
- Operational task creation without losing the source message
CO
Chinedu Okafor
Guest Companion · In house
- Room
- 204
- Booking
- BK-20491
- Stay
- In house
- Assigned to
- Front Desk Team
SOURCE MESSAGE
“Can I get two extra towels?”
CONNECTED TASKDeliver two extra towels
Room 204 · Housekeeping
BUILT FOR THE SHIFT, NOT THE INBOX
A better reply is good.
A completed request is better.
- 01Conversation
Guest asks
A request arrives through a supported guest channel.
- 02Context
Front desk understands
The thread carries who the guest is and the stay context available to the team.
- 03Task
Work gets handed off
Create the task and route the operational follow-through without copying the request into another system.
- 04Continuity
Conversation stays intact
The team can return to the original thread with the reason for the work still visible.
ONE CONNECTED GUEST OPERATION
The guest can just ask.
Your team can take it from there.
Guest Companion gives the guest a direct way in. Messaging gives your team one place to own the conversation. Tasks carry the operational work forward.
- FOR YOUR GUESTS01
Guest Companion
A direct way to reach your hotel.
- FOR YOUR TEAM02
Messaging
One place to own the conversation.
- FOR THE WORK03
Tasks
A clear next step, with context intact.
GOOD QUESTIONS
A few things
worth knowing.
Messaging is part of the wider Innbase operation. We’ll confirm channel setup and rollout details around your property.
Ask the teamWhich conversations can the workspace bring together?
The current product design brings Guest Companion, WhatsApp and SMS conversations into the same communications workspace. Channel availability still depends on the connections enabled for your property.
Can a message become a task?
Yes. A conversation or individual message can become operational work while keeping its guest and conversation context, so the task does not begin as an isolated note.
Can conversations be assigned to people or teams?
The workspace supports assignment so an open guest conversation can have a clear owner, including individual staff members or an appropriate team.
Does Messaging replace Guest Companion?
No. Guest Companion is one way guests can reach your hotel. Messaging is the team workspace where those live conversations can sit alongside other supported guest channels.