Front desk
Can ask Innbase to log requests, create tasks, and check guest or room information.
AI OPERATIONAL ASSISTANT
Less chasing.
More taking care.
Ask a question. Log an issue. Find out what needs attention. Give your team a simpler way to work with Innbase, in their own words.
Included on every Innbase plan.
“The guest in 105 says
the AC isn’t cooling.”
FROM WORDS TO WORK
Got it.
Let’s take care of it.
Room 105 · MaintenanceAir conditioner not cooling
Illustrative response · connected to an operational record
Explore the conversationA DAY IN THE LIFE
From the morning briefing
to the last handover.
Follow the team through five moments in a hotel day. Choose a request, send it, and explore the example record behind the answer.
ONE DAY. A CLEARER PICTURE.07:30
TRY THIS REQUEST
What needs attention this morning?
See how a plain-language request connects to work inside Innbase.
Your team starts the conversation
Start the day already knowing what happened overnight — no calling round for updates.
HELPFUL, WITH BOUNDARIES
A capable assistant.
Your team in charge.
It works inside Innbase’s permissions and records. Your staff ask; the assistant helps them understand or act.
- 01
Starts with your team
Staff initiate the conversation. The assistant responds to what they ask it to do.
- 02
Respects the role
A front-desk request cannot become a manager-level action. Existing permissions still apply.
- 03
Keeps the record
Actions are logged in Innbase. When a request is unclear, the assistant asks before proceeding.
WHEREVER THE WORK HAPPENS
From the front desk.
Or the next floor up.
Use the assistant on a phone or desktop. Voice is coming soon.
Housekeeping & maintenance
Can ask what needs attention right now, and update the status of their own tasks.
Manager
Can ask for summaries across departments, and reassign or escalate tasks.
Owner
Can ask what's happening across the whole hotel — from the front desk or from home.
PhoneDesktopVoice Coming soon
ONE CONNECTED OPERATION
Simple on the surface.
Connected underneath.
Guest Companion gives guests a way in. The Operational Assistant helps your team take care of the work. Both belong to the same Innbase operation.
Meet the platformFOR YOUR GUESTSGuest
Operational
Guest
Companion
Order. Request. Reach you.
FOR YOUR TEAMOperational
Assistant
Ask. Understand. Take action.
One hotel. One operational record.
Sales Payments Guests Inventory Tasks
GOOD QUESTIONS
A few things
you might wonder.
Something else on your mind? We’re happy to talk it through.
Ask the teamWill this replace my staff?
No. It's a tool your staff use, not a replacement for them. It handles the repetitive typing and logging — your team still makes every decision.
Do I need to train my staff to use it?
No special training. Staff type or ask questions the same way they'd describe them to a colleague — there's no new system to learn.
What if a staff member asks it to do something they're not allowed to do?
It only acts within what that staff member is already authorized to do on Innbase. A front-desk request can't become a manager-level action.
Does it cost extra?
No — the Operational Assistant is included on every Innbase plan, with no credit counter or usage meter to watch.
Can it get things wrong?
It can misunderstand a request — when it's unsure, it asks first rather than guessing. And every action it takes is logged in Innbase, so nothing happens invisibly.