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GUEST COMPANION

Great hospitality.
One tap closer.

The easy way for guests to order, request, and reach your hotel. The clear way for your team to take care of it.

Explore the experienceLet’s talk

No app. No account. Just scan.

Sunlight falling across a warmly furnished boutique hotel room
THE LITTLE THINGS.
TAKEN CARE OF.
Guest Companion•••
Room 204

Make yourself
at home.

What can we do for you?

Food & drinksRoom serviceHousekeepingA little help
Your stay, with Innbase
EXAMPLE REQUEST · ROOM 204Fresh towels? On it.

Received by Housekeeping

Scan from wherever they areIn the room, at a table, around the hotel

The phone they already haveOpens in the browser. Nothing to download.

One connected operationRequests arrive where the work happens.

THE GUEST EXPERIENCE

Little things make
a great stay.

A drink after a long journey. A fresh set of towels. Help when it matters. See how a small request becomes a clear next step for your team.

TRY IT FROM BOTH SIDESIllustrative demo · no real request is sent
01 / THE GUESTRoom 204
Your stay.Guest Companion

A little something?

Order from your hotel’s available menu.

Bottled water× 2
Total₦2,000
Example menu and pricing.
02 / THE HOTEL TEAMInnbase operations
GUEST ORDERPreview

2 × Bottled water

Room 204 · Guest Companion

Assigned to
Restaurant & bar
Order value
₦2,000
  1. 1Received
  2. 2In progress
  3. 3Completed

Send the guest’s request to see it arrive here.

Guest context, service, and completion — together.

Orders use your configured catalog. Payment is recorded through your hotel’s supported Innbase workflow.

A WARMER WELCOME

A small code.
A big welcome.

No new hardware in every room. No extra account for your guests. Just a simple way to reach the people taking care of them.

ROOM · TABLE · BAR

Your hotel.
Within reach.

A QR code or link opens your property’s Guest Companion.

  1. 01

    Scan. Settle in.

    Guests open the link or scan the code. Their room or table gives the request its context.

  2. 02

    A little something?

    They browse the services your property offers and choose what they need.

  3. 03

    Your team takes it from here.

    The request arrives in Innbase, ready for the right team to receive and complete.

ONE CONNECTED OPERATION

Simple on the surface.
Connected underneath.

Guest Companion gives guests a way in. The Operational Assistant helps your team take care of the work. Both belong to the same Innbase operation.

Meet the platform
FOR YOUR GUESTS

Guest
Companion

Order. Request. Reach you.

FOR YOUR TEAM

Operational
Assistant

Ask. Understand. Take action.

One hotel. One operational record.
Sales Payments Guests Inventory Tasks

GOOD QUESTIONS

A few things
you might wonder.

Something else on your mind? We’re happy to talk it through.

Ask the team
Does the guest need to download an app?
No. Guest Companion opens from a QR code or link, right in the browser — there's nothing to install.
Does every room need an intercom or new hardware?
No. Guests use their own phone. A code in the room, at the table, or around the property is all it takes — no wiring, no devices to buy.
Can guests order food and drinks?
Yes, wherever the hotel's outlets and inventory are configured to support it — the same catalog your staff already sell from.
Can requests be charged to the room?
Where the hotel's Guest Companion setup and Innbase workflow support it, yes — the charge lands on the same folio as everything else.
Can walk-in guests use it too?
Yes. Guest Companion isn't only for the room — it works at the table, the bar, or anywhere else a code is placed. It's a hotel-wide channel, not a room-service menu.
Does my staff need to learn a new system?
No — requests flow into the same Innbase workspace your team already runs the hotel from. One operational system, not two.